Download the ‘Marcus UK: Online savings bank app’ from the App Store or Google Play.
Enter your email address and the password you use for your online account.
If you’re asked to, follow the instructions to verify your device. You can then choose whether you’d like to set up facial or fingerprint recognition if your device supports it.
How do I use the app?
Our app makes it even easier for you to manage your account. Read the how to use the Marcus app guide for more information.
Using the app
Can I use the app to access my account from abroad?
In most cases, you can log into your Marcus account as usual from abroad however, for security you may not be able to access your UK account in certain locations.
If you’re having trouble with this, you can phone us from abroad on +44 203 901 3353 and our customer care team can assist with any money movement or account related queries. We’re open from 8am to 8pm GMT, Monday to Friday (excluding bank holidays).
What should I do if I’m logged into Marcus on a device that’s lost or stolen?
Please reset your password here. Once you do, you’ll be automatically signed out of all other sessions.
Give us a call if you have any questions on 0800 085 6789.
App settings and help
How do I add biometrics (Face ID or Touch ID) to open my Marcus app?
You can enable biometrics in a few steps in iOS or Android™.
For iOS devices which already have biometrics enabled:
The first time you log into the app, you’ll be asked if you want to enable biometrics. If you select ‘Enable Face / Touch ID‘ and ‘OK’, you’ll be able to use Face ID every time you log in.
If you select ‘Don’t Allow’, but later want to add Face ID, you can do this by:
Going to settings
Searching ‘Marcus’ to see all the Marcus app options
Turning on Face ID/Touch ID from the toggle
If you select ‘Not now’, but later want to add Face ID, you can do this by:
Opening the Marcus App
Selecting Security Settings
Enabling the Face ID/Touch ID option from the toggle
For iOS devices which haven’t enabled biometrics:
If you haven’t enabled biometrics on your iOS device, you’ll have to do this first in order to log in using biometrics on your Marcus app. Once you’ve added this to your device, the Marcus app can detect biometrics and will ask you to enable it the next time you log in.
For Android devices:
The first time you log into the app, you’ll be asked if you want to enable biometrics if you already have this enabled on your phone.
If you want to add biometrics later on, you can do this by:
Opening the Marcus app.
Choosing ‘Security settings’ and enabling ‘Biometrics’.
You’ll be redirected to register a new fingerprint or face, then you can use this to log in.
I’ve exceeded the amount of times I can log in with Face ID/Touch ID, what do I do?
Not to worry.
If you’re an iOS user, you’ll see the ‘Face ID attempts exceeded message’. Hit ‘Cancel’ and you can type your password, or you can lock your device and unlock it. After this, Face ID will be available again, so there’s no need to wait.
If you’re an Android user, you can wait a few minutes until you can try again or enter your password instead.
The app buttons are greyed out and I can’t enter my information or log in
There could be 3 reasons why this is happening:
Autofill, the feature that automatically adds your details to the log in screen. You will need to manually enter the email and password again and then the button should appear in colour and allow you to log in.
Using an older version of the app. Check for app updates or uninstall and re-install the Marcus App.
If you’re using a floating keyboard with your tablet or phone - disconnect the keyboard from the device, then try again.
I’m unable to upload a document in app
There are a few things you can try if you’re having difficulty uploading documents in the app:
Check the size of your file. If your file is too big, it won’t upload.
If you’re uploading a scanned document, try taking a picture of it and then uploading it again.
If there are any passwords on the document you’re trying to upload, please remove them before uploading.
Switch devices if possible and try uploading documents on another device.
If we’ve asked for your documents as a part of your Marcus account application, ensure you have uploaded something for both your ID and address. The ‘Submit’ button will only show once we’ve received both document types.
Check there are no characters or symbols in the name of the document, try naming them ‘ID proof’ or ‘Proof of address’
I’m trying to withdraw money, but I keep seeing an error message in the app
If you’re seeing an error message after tapping the ‘move your money’ button, you probably need to update your app.
If you continue seeing this money after updating your app, try using a web browser to move your money.