Contact us
Phone
0800 085 6789* or +44 203 901 3353† from abroad.
Our UK-based Customer Care Team will be on hand to take your call from 8am to 8pm, Monday to Friday (excluding bank holidays).
Contact us using British Sign Language
Available 9am to 5pm, Monday to Friday (excluding bank holidays).
*Calls to 0800 numbers are free of charge from UK landline phones and mobiles.
†Calls to 01 and 02 numbers will be charged at your standard network rate, and included in any inclusive minutes as part of your tariff.
Address
Marcus UK
PO Box 74787
London
EC4P 4JG
The quickest way to contact us is by calling our Customer Care Team during our business hours of 8am to 8pm, Monday to Friday (excluding bank holidays). If you need to contact us outside of these hours, you can email us with your question. We’ll aim to respond within two business days.
We won't discuss your Marcus account or application over email, so if that's what you need help with just give us a call or write to us at our postal address above.
Our email address is: [email protected]
Social media
Follow us on our social media accounts to stay up to date with news, insights and tips from Marcus by Goldman Sachs.
Got a question? We’re on hand to help from 9am to 5.30pm Monday to Friday (excluding bank holidays).
We won’t discuss your Marcus account or application over social media. If that’s what you need help with, please give us a call or write to us at the postal address above.
Feedback and complaints
We're committed to making things better, so if there's something you think we can improve on then we'd love to hear your feedback.
Please let us know right away if things haven't gone as you expected. We're dedicated to providing the best possible customer service, and to put things right for you as quickly as possible.
Can we help?
You'll find lots of useful information in our help section, which might answer your question more quickly. Just click the button below to browse our support topics.