We want to make it possible for everyone to use our website and services.

We’re working hard to continually improve our accessibility. But if you’re experiencing any issues, please get in touch with our Customer Care Team who’ll do their best to help you.

Using British Sign Language

You can speak to our Customer Care Team using a British Sign Language interpreter. You’ll need access to a device that you can use to make and receive video calls – this can be your web browser, tablet or a phone.

Contact us using British Sign Language

9am to 5pm
Monday to Friday (excluding bank holidays)

More about the service

To use the service, you’ll be directed to the Sign Solutions website, where you’ll be connected with an interpreter. Ask them to connect you to Marcus and they’ll speak to one of our team on your behalf, interpreting for you via video.

Large print or Braille

If it would be helpful for you to receive a copy of our terms and conditions, privacy policy or other customer documentation in Braille or large print, please call us on 0800 085 6789. Our lines are open Monday to Friday, from 8am to 8pm (excluding bank holidays).

Changing text size in your browser

You can also change the text size with your web browser settings. To find out how, visit AbilityNet’s My Computer My Way.

Give someone else access to your account information

If you need some extra help because you find it difficult to speak to us about your account, you can give another person permission to talk to us about it for you. They’ll be able to check your balance and transactions over the phone, and help you get back online if you’ve been locked out of your account.

To set this up, you'll need to download, complete and sign an access to information form. Both you and the person you’d like to give access to will need to sign this.

For more information on giving someone permission to help with your account, please download our guide to power of attorney